Cambridgeshire Police officer wins national Custody Officer of the Year award

A Cambridgeshire Police officer is celebrating after being named Custody Officer of the Year at a national awards ceremony.

Acting Inspector Darren Gore was recognised for his dedication to improving custody practices, following a tragic event that shook policing across the country.

In 2020, Sergeant Matt Ratana was fatally shot while dealing with a prisoner in a custody unit in Croydon, London. His death prompted nationwide reflection on custody procedures and safety measures.

Darren, who works within Cambridgeshire’s custody teams, said Sgt Ratana’s death had been a powerful motivator. “Matt kissed his wife goodbye in the morning, went to do a day’s work and never got to leave. No officer should be in that situation,” he said.

In response, Darren worked to enhance operational safety and training in his own force, introducing improvements such as upgraded hand-held scanners, better search techniques, and stricter monitoring of custody procedures.

On receiving the award, Darren described the moment as “humbling” and praised the legacy of Sgt Ratana, whose memory the National Police Chiefs’ Council (NPCC) established the award to honour. “I am humbled that for Matt’s family there is now something in national policing that will hold his name each year,” he said.

DCI Sarah Sleaford, who nominated Darren, highlighted his “willingness to go above and beyond” and his role in driving tangible improvements in custody operations. Detective Superintendent Dan Quigley added: “This is an exceptional achievement… a thoroughly deserved recognition of Darren’s outstanding contribution to custody services in Cambridgeshire.”

The award celebrates officers who demonstrate excellence, dedication, and innovation in keeping custody suites safe for both staff and detainees — and Darren Gore’s work has now earned national recognition.